Something in the house is broken.
Our first response it C^&P ___ is broken. There's tension in the air.
Then we call our handyman. He comes out to quell the tension with a calm demeanor, knowledge, the heart of a servant, and honesty that we’ve learned to trust.
We KNOW he’ll fix what’s wrong. If he can’t, he’ll tell us who can. Without a doubt, the tension is relieved by a man who gained our trust by providing good, honest, workmanship.
My goal in 2019 then is to build THAT level of trust with every client I serve.