Recently, I switched my newsletter and auto responder services to AWeber.com.
AWeber is used by top marketers, they have higher deliverability rates than their competition and their product is priced below the competition for similar services.
One thing I DID NOT know is that AWeber also cares about the client experience.
They sent a message asking what I liked and what I did not like about their service.
I replied with ideas.
Sean Cohen,the Director of Client Relations & Development at AWeber responded with answers and a willingness to assist further.
Sean included a toll free phone number to call for additional help.
This is a large company with many clients. Yet they cared enough to ask how they could perform better.
I believe they will continue to see strong client growth by using Human Touch Marketing methods to show they truly care.
The takeaway -- ask YOUR clients how you're doing and how you could improve. Follow the AWeber lead and demonstrate you care well beyond the purchase. It always leads to client loyality and stronger relationships.
Learn more about AWeber at http://www.aweber.com